RETURN POLICY:
Free Return Shipping: If you are not 100% satisfied with your product, you have 30 days after receiving your item to return it for a full refund or store credit. The one exception is that during any given Thanksgiving and Christmas Holiday Season, if you buy a product after November 15, the return date will be extended to January 31 of the next year.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at admin@bymrr.store. Once you have notified us about a return, we’ll send you a return shipping label. Please insert the receipt (proof of purchase) into the inside of the package, attach the return label to the outside of the package to be returned, and mail the package to the following address: 2632 East Kings Rd., Virginia Beach, Virginia 23452. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@bymrr.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@bymrr.store.
Please note that returns will need to be sent to the following address:
BYMRR Returns
2632 East Kings Road
Virginia Beach, VA 23452
After we receive your email requesting a return or refund, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any shipping or return question at admin@bymrr.store. You will receive a reply within 24 hours.
For any other related problems or questions, or to expedite service requests, please call 757-816-8399.